The Pebl Collect mobile app is what your volunteers, event staff, or team members use on the day to take payments in person.
Once your location, products, and team access have been set up in the dashboard, the app makes it easy to accept donations, sell merchandise, process raffle tickets, and take other event payments from a mobile phone.
💡 Before you start
Before using the app, make sure:
the user has been added to the correct location
the products for that location have already been set up
the user has downloaded the Pebl Collect app
they log in using the same mobile number they were invited with
they can receive the SMS verification code on that phone
ensure the phone being used is compatible (below)
Compatible devices for Tap to Pay
Compatible devices for Tap to Pay
If you want to accept contactless payments directly on the phone using Tap to Pay, the device must meet the following minimum requirements.
iPhone
Stripe Tap to Pay on iPhone requires:
iPhone XS or later
a supported recent iOS version (Stripe describes this as a one-year-or-later iOS version)
Android
Stripe Tap to Pay on Android requires a device that:
has a functioning built-in NFC sensor
runs Android 13 or later
has an ARM-based processor
has a security update installed within the past 12 months
uses Google Mobile Services
has the Google Play Store installed
has a stable internet connection
is not rooted
has a locked, unchanged bootloader
runs the manufacturer’s unmodified OS
has Developer options disabled
If a device does not support Tap to Pay, users may still be able to take payments using Pay via QR code or record Cash payments instead.
Logging in
When opening the app, the user will:
enter their mobile number
enter the SMS verification code
select their location if they have access to more than one
If they only have access to one location, they may go straight in automatically.
Taking a payment
To process a payment:
Tap New Payment
Select the products or donation items needed
Adjust quantities or donation amount if required
Tap Checkout
Review the payment
Select the payment method
The products shown in the app are based on what has already been set up for that location in the Pebl dashboard. Learn how to do this here.
Payment options
Depending on the device and setup, users may see:
Tap to Pay
Pay via QR code
Cash
Tip: Wait until the payment has been completed before handing over merchandise or finalising the transaction. Look for the BIG GREEN TICK.
Tap to Pay
Use Tap to Pay to accept a contactless card, phone, or wearable payment directly on the device. Stripe supports NFC-based wallets such as Apple Pay, Google Pay, and Samsung Pay through Tap to Pay.
📲 On iPhone, digital wallets such as Apple Pay or Google Pay will often feel the smoothest. Some physical contactless cards may need to be held a little more carefully against the top of the phone. Read more here. Apple's guide below: -
Pay via QR code
Use QR code if the customer would prefer to complete the payment on their own phone.
Tip: The transaction will update to PAID once they've completed the process on their device, but it's always good to ask for proof of payment form them too.
Cash
Use Cash to record a cash transaction and keep your event totals accurate.
After payment
Once the payment is complete, the user can:
add donor or customer details
share a receipt
return to the home screen and start the next payment
The transaction will also appear in the Pebl dashboard under the relevant location.
Main takeaway
The Pebl Collect mobile app is designed to be quick and simple on the day.
Once everything has been set up in the dashboard, your volunteers or staff can use the app to take payments easily, while all activity flows back into Pebl for visibility and reporting.