Overview:
If a Tap to Pay transaction is interrupted (app closure, network issues, or card issues), your Pebl app ensures the transaction is either safely cancelled or retried.
Step-by-Step Instructions:
If the app closes during a payment:
Reopen your Pebl app immediately.
Check the Transactions tab for pending or completed status. Open the transaction to view the order information — card number, time and date — giving you confidence the customer was charged.
If a card is removed mid-transaction:
The Tap to Pay screen won't show a successful tap if it wasn't completed.
Reattempt the payment and ask the customer to present their card or device again.
If payment fails to process:
Your Pebl app will show a clear failed-transaction message.
No funds are deducted unless the payment is confirmed successful.
FAQs and Troubleshooting Tips:
Will a customer be charged twice if I retry the payment?
No — if a payment initially fails, the customer isn't charged twice on the second try. If unsure, ask the customer to check their bank statement.
How do I know if a payment went through?
Check the Transactions list in your Pebl app to confirm. Open the transaction to view the order information — card number, time and date.