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Troubleshooting Tap to Pay on Android Issues

Overview:
Encountering problems with Tap to Pay on Android? This guide covers simple fixes to get you back on track.

💡 Pro Tip

Tap to Pay on Android does not work if you're talking on the phone or connected to another bluetooth device (e.g. playing music through speakers).

Step-by-Step Instructions:

  1. Ensure NFC, Bluetooth & Location Services are enabled:

    • Go to your Android's Settings > Apps > your Pebl app.

    • Ensure NFC, Bluetooth & Location Services are enabled.

  2. Check for Android updates:

    • Make sure you're running Android 14 or later.

    • Check in your Android's Settings > System > Software update.

  3. Confirm device compatibility:

  4. Re-trigger Tap to Pay setup:

    • Log out of your Pebl app and back in — the one-time Tap to Pay setup prompts will appear again. (Setup is automatic in the app; there's no manual re-registration.)

  5. Restart your device:

    • Turn your Android off and on, then retry.

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