Find your error below.
Error mentions "company.address" or "bad company address"
This means your business address is missing. Sometimes the address doesn't come through from your ABN, or a PO Box was used instead of a street address.
We're working on a fix that captures your address during sign-up. In the meantime, chat to us with your full street business address and we'll fix it for you. Then go to Home on the Dashboard and refresh the page.
Error mentions "executive", "representative" or "relationship"
This means the ID check needs to be done by someone with the right role in your organisation, such as a director, board member, CEO or senior manager. If that isn't you, use the share option on the ID step to send it to the right person.
If the right person has already done the ID check and you still see this error, chat to us and we'll sort it out.
Error mentions "verification.document", or your ID was rejected
This means the details you entered don't match your ID. Your name must match your ID exactly, including any middle names. Chat to us and we'll help you correct it.
The screen went blank after the ID check
Go back to web.peblpay.com.au and refresh the page. Your progress is saved.
A new location won't activate
New locations normally activate using your organisation's details. If a location shows an error or "Complete setup", chat to us with the location name and we'll activate it.
Still stuck? Chat to us with your organisation name and the exact error, and ask for a person if you need one. You don't need to email us.