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Pending, completed and failed payments

A closer look at the main payment statuses.

Most payments move from unpaid to completed in seconds. Here's what each state means and what to do.

Unpaid/Pending

The payment has not been made.This could be for various reasons (change of mind, new order created, initial attempts did not work). Either way for it to finish or try again — don't hand over goods or move on until it's complete.

Completed

The payment succeeded. You'll see the green tick and Payment successful. The funds are on their way to your next payout.

Failed

The payment didn't go through — the customer wasn't charged. Try again, or ask the customer to use another card or method.

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