Find your issue below.
Fix "already a member"
This usually happens when you add someone directly inside a location, but they already exist in the main Team Members tab. To fix it:
Log in to the Dashboard at web.peblpay.com.au.
Go to Team Members.
Find the existing person.
Assign them to the extra location.
They'll see the new location next time they open the app. If not, ask them to log out and log back in. If the app says "No locations available", follow Pebl Collect says "No locations available".
The invite never arrived
Invites are sent by SMS to the volunteer's mobile number. If it hasn't arrived:
Check the mobile number in Team Members is correct.
Make sure the volunteer logs in with that exact number.
If the number was wrong, fix it and send the invite again.
Adding an admin for the whole organisation
To give someone access to the whole organisation, an Organisation Admin goes to Settings > Admins and adds them there. Only Organisation Admins can do this. Learn more in Understanding user permission roles.
Still stuck? Ask for a person in the chat and we'll help.