Verifying your business for Pebl Pay

Before you can accept live payments, Pebl needs to verify your business. This confirms who you are and where your money should be paid out. You can explore the app in the meantime, but payouts stay paused until verification is complete.

Before you begin

Before starting, it helps to have the following ready:

your organisation’s ABN
your organisation’s legal name and details
the contact details of the person completing sign-up
your payout bank account details
if needed, the details of a board member, trustee, director, or other responsible person who may need to complete identity verification

💡 Pro Tip

You'll still be able to continue with setting up your business, products and team members without your owners/directors or board member completing their ID verification step.

What happens during sign-up

When you sign up your organisation to Pebl, you will usually move through the following steps:

Enter your ABN and confirm your business details
Choose the industry category that best matches your business
Confirm whether you are a responsible person for the business
Enter your personal details as the account representative
Complete identity verification
If required, provide details for a governing person to also complete verification
Add your business payout bank account
Finish setup and access the Pebl dashboard

Step 1: Enter your ABN

To begin, enter your business’s ABN.

Pebl uses your ABN to look up key business details, such as your entity name and registration status. This helps reduce manual entry and makes sure the account is set up against the correct business.

Step 2: Choose your business type or industry category

Next, you will be asked to choose the category that best matches your business.

Step 3: Confirm your authority

You will then be asked whether you are one of the responsible people for the business.

For example, you may be:

an owner
a board member
a trustee
a director
a committee member
someone setting up the account on behalf of the organisation, such as a fundraising manager, staff member, volunteer, or consultant

This step is important because the person creating the account is not always the same person Pebl needs to verify as a governing individual.

Step 4: Enter your details

The person completing sign-up must provide their personal details as the business' representative.

This will usually include:

first name and last name
date of birth
email address
phone number
residential address

This person is recorded as the representative for the account, even if they are not a board member or trustee.

Step 5: Complete identity verification

The representative will then complete identity verification.

This may involve providing identity documents, completing automated checks, and in some cases taking a selfie. This step helps confirm that the person creating the account is a real person and is authorised to act on behalf of the organisation.

Step 6: Add a governing person if required

If the person completing sign-up is not a governing person for the organisation, Pebl may also require one responsible person to be verified before payouts can be activated.

This will usually be someone such as a:

owner
board member
trustee
director
committee member

If needed, that person can complete verification later using a secure link shared by email, SMS, or another verification link. In this case, your organisation may still be able to access the Pebl dashboard and continue setup, but payouts will remain paused until the required verification is complete.

Step 7: Add your payout bank account

You will also be asked to enter the bank account your organisation wants to use for settlements.

This includes:

account name
BSB
account number

This is the bank account where funds processed through Pebl will be paid out. Pebl may run some checks against the account to ensure it can receive money, and be debited money (for refunds, fees etc).

Step 8: Finish setup and access your dashboard

Once the main setup steps are complete, your organisation’s Pebl account is created and you can access the Pebl dashboard.

From there, you can begin setting up the rest of your Pebl Collect account, including:

creating locations
adding team members
creating products
preparing to accept payments

If a governing person still needs to complete verification, you can return to that step later from the dashboard. You will not be able to receive payouts until this is completed.

What happens next?

Once your organisation has signed up, the next steps are usually:

create your first fundraiser, event, or location
add the staff or volunteers who need access
create or assign the products you want available
ask your team to log in to the Pebl Pay mobile app
begin accepting payments

Getting Started with Pebl Collect
Setting Up a New Fundraiser, Event or Location
Adding Team Members and Managing Access
Creating and Assigning Products
Using the Pebl Collect Mobile App